xByte Limited Warranty
- Advance Replacement RMA for Parts
- No Cost for Product Return
- Technical Support for Purchased Product
- 100% Money Back Guarantee
Certified Engineers readily available to respond to tickets to keep your business up and running.
Third-Party Maintenance for Servers, Storage & Networking
Reduce maintenance costs, extend the life of your IT infrastructure, and eliminate unnecessary hardware refreshes with enterprise third-party maintenance (TPM) from ServAssist.
What is Third-Party Maintenance?
Third-party maintenance is an alternative to original equipment manufacturer (OEM) warranties or support that allows organizations to continue supporting their enterprise servers, storage, and networking equipment after manufacturer warranties expire or equipment has reached the end of service life (EOSL/EOL). Instead of replacing hardware simply because OEM support has ended, businesses can extend their hardware lifecycle with flexible maintenance agreements, expert engineers, replacement parts, and customized service levels. With ServAssist, you can maximize the return on your IT investment with flexible warranty options.
OEM Maintenance vs Third-Party Maintenance
An expired OEM warranty doesn't have to mean the end of your hardware. With third-party maintenance, you have flexible options to extend hardware lifecycles.
| OEM | TPM |
|---|---|
| Fixed contracts | Flexible contracts |
| One manufacturer | Multi-vendor |
| Hardware refresh pressure | Extend lifecycle |
| Higher renewal costs | Lower maintenance costs |
| Separate contracts | Single maintenance partner |
Asset Management with ServAssist
Available for both desktop and mobile, the xByte ServAssist platform keeps all of your contracts in one place.
Watch DemoServAssist TPM Options
ServAssist third-party maintenance offers flexible support and service levels across multiple vendors, consolidated and managed all in one place.
ServAssist 9 x 5 Help Desk & NBD Parts Onsite
-
All previous benefits
- Advance Replacement RMA for Parts
- No Cost for Product Return
- Technical Support for Purchased Product
- 100% Money Back Guarantee
- Flexible Contract Term
- Flexible Contract Start Date
- Replacement Parts Sent with No Return Requirement
- Support Ticket Submissions Through Website
- Direct Access to Help Desk (Monday - Friday, 9am - 5pm)
- Software Support (Billed on a Time & Materials basis with an hourly rate)
ServAssist 24/7 Help Desk & NBD Parts Onsite
-
All previous benefits
- Advance Replacement RMA for Parts
- No Cost for Product Return
- Technical Support for Purchased Product
- 100% Money Back Guarantee
- Flexible Contract Term
- Flexible Contract Start Date
- Replacement Parts Sent with No Return Requirement
- Support Ticket Submissions Through Website
- Direct Access to Help Desk (Monday - Friday, 9am - 5pm)
- Software Support (Billed on a Time & Materials basis with an hourly rate)
- Direct Access to Help Desk 24/7
- Support Ticket Opened Within Minutes
| xByte Limited Warranty | ServAssist 9 x 5 Help Desk & NBD Parts Onsite | ServAssist 24/7 Help Desk & NBD Parts Onsite | |
|---|---|---|---|
| Advance Replacement RMA for Parts | |||
| No Cost for Product Return | |||
| Technical Support for Purchased Product | |||
| 100% Money Back Guarantee | |||
| Flexible Contract Term | |||
| Flexible Contract Start Date | |||
| Replacement Parts Sent with No Return Requirement | |||
| Support Ticket Submissions Through Website | |||
| Direct Access to Help Desk (Monday - Friday, 9am - 5pm) | |||
| Direct Access to Help Desk 24/7 | |||
| Software Support (Billed on a Time & Materials basis with an hourly rate) | |||
| Support Ticket Opened Within Minutes |
Common Questions about Third-Party Maintenance
What is third-party maintenance?
Third-party maintenance (TPM) is an alternative to manufacturer (OEM) support that provides ongoing maintenance, technical support, replacement parts, and services for enterprise IT equipment for brands like Dell, Cisco, Lenovo, HPE, IBM, Juniper, and Arista after the original support contract expires. TPM helps organizations extend the life of their server, storage, and networking equipment, while reducing maintenance costs and maximizing the value of existing infrastructure.
How does TPM differ from OEM support?
OEM support is provided by the original equipment manufacturer and is often tied to standard warranty periods and hardware refresh cycles. TPM offers an independent alternative, allowing organizations to continue supporting existing equipment after OEM warranties expire. TPM providers like ServAssist offer flexible service agreements, support for multiple manufacturers under one contract, and customized service levels designed to extend hardware lifecycles.
Can I keep my Dell server and/or other hardware after the warranty expires?
Yes, when your Dell warranty expires, it does not mean your server has to be replaced. Third-party maintenance allows you to continue using your operational hardware that is still in good working condition by providing support beyond the OEM warranty. Keep your current hardware and select an extended support option that meets your business needs.
Can I cover multiple OEMs under one contract?
Absolutely. One of the biggest advantages of TPM is the ability to consolidate support for multiple OEMs under a single maintenance agreement. Instead of managing separate contracts for Dell, Cisco, HPE, Lenovo, IBM, Juniper, Arista, and other vendors, organizations can simplify contract management with one provider, one point of contact, and one renewal date. Within the asset management portal (AMP), you can manage all of your assets in your IT infrastructure in one place.
Does TPM include replacement parts?
Yes, most TPM agreements include replacement parts for covered hardware, along with technical support and onsite or remote service based on your selected service level agreement (SLA). Access to quality replacement parts helps minimize downtime and keeps critical infrastructure operating reliably throughout its extended lifecycle.
How long can hardware be supported?
Hardware can be supported for many years after the manufacturer's warranty or EOSL date. Third-party maintenance offers flexible contracts and options to enable organizations to get the most out of their enterprise servers, storage systems, and networking equipment, allowing you to upgrade as needed rather than on a manufacturer's schedule.
Can TPM reduce IT operating costs?
Yes, third-party maintenance helps organizations reduce ongoing IT operating expenses by extending hardware lifecycles, avoiding unnecessary equipment refreshes, and consolidating support across multiple manufacturers. By continuing to operate reliable hardware beyond OEM warranty periods, businesses can maximize the ROI of their current infrastructure and redirect budgets toward more immediate needs.